- Information and dialog platform for industry customers with extended functions and a new design
- With around 1.8 million visits every month, one of the most frequently used Internet services offered by Siemens
- Support for planning, engineering and maintenance
- App enables mobile access via a smart phone or tablet
Users can retrieve application examples for automation systems or product information directly to the relevant machine via their mobile devices. The Industry Online Support app is available in six languages (German, English, French, Italian, Spanish and Chinese). Industry Online Support not only provides information, it is also a dialog platform: on the integrated Technical Forum, which is one of the largest B2B communities in the field of industry with over 200,000 registered members, users support each other by sharing tips, expertise and practical experience. Content and discussions (threads) can also be easily shared on social media platforms.
The extended functions and the new design of the Online Support enable rapid, easy and intuitive navigation between the different areas of Product Support; Services, Forum and mySupport. In Product Support, the central pool of information, intelligent filter and search capabilities ensure that access to full product information is still rapid. For example, the dynamic display already shows the expected number of search results before a filter is applied, which greatly simplifies access to relevant information. This enables users to quickly compare products when expanding plants or replacing components. New overview pages provide faster access and comprehensive product information, with frequently asked questions. The personal mySupport area enables users to adapt the platform to his/her individual needs with saved filter settings, key words and favorites. Instead of a general newsletter, a message system sends individually summarized updates on new contributions, functions or events. The aim of these new features is to create a faster and more user-friendly system in view of the increasing number of visitors to the platform.