When precision matters, speed is everything. For LiSEC, headquartered in Austria, and Glasscorp, based in New Zealand, delivering spare parts quickly and reliably across 18,000 km is no small feat. Yet, thanks to a strong partnership and smart logistics, customers in New Zealand enjoy exceptional spare parts service owing to the Team of Glasscorp - even for urgent requests.
The Power of Partnership
Glasscorp has been a trusted name in the glass industry for decades and is run by Richard and Tim Stokes, as father-and-son duo. Richard’s vision has shaped Glasscorp into a trusted partner for global brands like LiSEC, while Tim’s focus on technical excellence and customer relationships has expanded the company’s reach. For years, Glasscorp has been LiSEC’s official agent in New Zealand, ensuring local customers have access to advanced glass processing machinery and spare parts. Kieren and Lolita, both responsible for spare parts at Glasscorp, give an insight into Glasscorp’s warehouse: Today, Glasscorp holds an impressive inventory of around 2 million spare parts, including 5,000 LiSEC components. This stock ensures that LiSEC machinery - such as the popular KSR processing machine - keeps running smoothly for customers across New Zealand.
Efficiency at Scale
Glasscorp processes LiSEC spare parts orders regularly, ranging from small components to large assemblies. Orders are fulfilled quickly through a mix of air freight, sea freight, and sometimes even engineer-assisted deliveries. For urgent cases, Glasscorp offers same-day delivery to the South Island via flight or overnight shipping - sometimes even on weekends. Their priority? Customer satisfaction and zero downtime.
Smart Stock Management
To maintain this level of service, Glasscorp uses a disciplined approach:
- Monthly audits and reorders to keep inventory accurate.
- An organized and clean warehouse.
- Two months’ worth of stock maintained at all times.
- Proactive planning for seasonal demand, especially during Christmas shutdown periods when most companies schedule maintenance.
The team’s next big goal is a fully digital inventory system, streamlining operations and making reordering even more efficient. This commitment to innovation reflects the same values that LiSEC brings to its global operations.
Collaboration Across Borders
While Glasscorp manages local stock in New Zealand, they work closely with LiSEC Australia, their main contact for regional support. Daily communication with both Australia and Austria ensures that even rare parts can be sourced quickly. This tri-location collaboration means customers in New Zealand benefit from the combined strength of LiSEC’s global network.
Customer Impact
The result? Fast deliveries, high availability, and customer satisfaction. Customers know that whether it’s a routine order or an emergency, Glasscorp and LiSEC have them covered - proving that distance is no barrier when partnership and planning come together.
